# 11. What happens when I contact different types of Suppliers?

**a. Why do I see a warning before sending an inquiry?**

* Freshdi automatically checks each Supplier’s verification and activity status.
* If the Supplier is **Unverified**, **Inactive**, or has a **Low Rating**, the system will display a **warning** before you send your inquiry. This helps you decide whether to continue contacting them and ensures better trade reliability.

**b. What are the different Supplier warning types on Freshdi?**

These warnings are designed to help Buyers focus on **qualified and responsive suppliers** for better sourcing efficiency.

{% tabs %}
{% tab title="Unverified Supplier" %}
**Unverified Supplier:** 

This supplier hasn’t verified their business license, email, or contact information. Their credibility may be low, so **response rate can be poor**, and Freshdi **does not guarantee** the quality of interaction.
{% endtab %}

{% tab title="Inactive Supplier" %}
**Inactive Supplier:**

This supplier hasn’t been active or responding to inquiries for a while. The **chance of reply is low**, and Freshdi **cannot ensure timely response** from this account.
{% endtab %}

{% tab title="Low-rated Supplier" %}
**Low-rated Supplier:**

This supplier has received **low ratings** from previous buyers or shows inconsistent activity. You can still send inquiries, but be cautious — the **trust level may be limited**, and **Freshdi won’t prioritize** these suppliers in matching results.
{% endtab %}
{% endtabs %}

**c. Can I still send an inquiry to an unverified or inactive Supplier?**

Yes, you can — but please note:

* The system will **warn you before sending**.
* **Response rates are typically lower** for unverified or inactive suppliers.
* Freshdi recommends prioritizing **Verified Suppliers** for faster responses and higher trust in trade discussions.

**d. What is a “Verified Supplier” on Freshdi?**

* A **Verified Supplier** is one who has completed verification of at least one official credential — such as a **business license, tax certificate, phone, or email verification** — and is **not included in any warning types** (Unverified, Inactive, or Low-rated).
* These suppliers are reviewed and confirmed by Freshdi as **authentic, trustworthy, and active**.
* When you contact a Verified Supplier, **no warning message will appear**, and your inquiry is more likely to receive a **timely and professional response**.

**e. What if a Verified Supplier doesn’t reply to my inquiry?**

* If you contact a Verified Supplier but receive no reply within the review period, you will be **invited to rate that supplier**.
* After submitting your rating, **Freshdi Customer Success** may reach out to verify some details of your inquiry (such as product info, date sent, or message history).
* Once confirmed, this feedback will be recorded to improve supplier quality and support better matching for your next inquiries.

**f. Why doesn’t Freshdi restrict unverified or inactive suppliers?**

* Freshdi believes in providing an open marketplace that allows all businesses to connect while maintaining **transparency and trust scoring**.
* Suppliers who are unverified or inactive are still visible but carry **warning labels** — so Buyers can make informed decisions.
* Verified and high-rated suppliers are prioritized in **AI Matching** and **search results**, ensuring quality visibility for serious trade partners.

**g. How can I improve my success rate when sending inquiries?**

* Always **check the supplier’s status** before sending.
* Focus on **Verified and Active Suppliers** for better response quality.
* Write a **clear, detailed inquiry** with product specifications and quantity.
* Be responsive — timely communication increases your **Buyer credibility score** and helps Freshdi’s AI recommend better matches next time.

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