11. What happens when I contact different types of Suppliers?

a. Why do I see a warning before sending an inquiry?

Freshdi automatically checks each Supplier’s verification and activity status.
If the Supplier is Unverified, Inactive, or has a Low Rating, the system will display a warning before you send your inquiry. This helps you decide whether to continue contacting them and ensures better trade reliability.

b. What are the different Supplier warning types on Freshdi?

These warnings are designed to help Buyers focus on qualified and responsive suppliers for better sourcing efficiency.

Unverified Supplier:

This supplier hasn’t verified their business license, email, or contact information. Their credibility may be low, so response rate can be poor, and Freshdi does not guarantee the quality of interaction.

c. Can I still send an inquiry to an unverified or inactive Supplier?

Yes, you can — but please note:

The system will warn you before sending.
Response rates are typically lower for unverified or inactive suppliers.
Freshdi recommends prioritizing Verified Suppliers for faster responses and higher trust in trade discussions.

d. What is a “Verified Supplier” on Freshdi?

A Verified Supplier is one who has completed verification of at least one official credential — such as a business license, tax certificate, phone, or email verification — and is not included in any warning types (Unverified, Inactive, or Low-rated).
These suppliers are reviewed and confirmed by Freshdi as authentic, trustworthy, and active.
When you contact a Verified Supplier, no warning message will appear, and your inquiry is more likely to receive a timely and professional response.

e. What if a Verified Supplier doesn’t reply to my inquiry?

If you contact a Verified Supplier but receive no reply within the review period, you will be invited to rate that supplier.
After submitting your rating, Freshdi Customer Success may reach out to verify some details of your inquiry (such as product info, date sent, or message history).
Once confirmed, this feedback will be recorded to improve supplier quality and support better matching for your next inquiries.

f. Why doesn’t Freshdi restrict unverified or inactive suppliers?

Freshdi believes in providing an open marketplace that allows all businesses to connect while maintaining transparency and trust scoring.
Suppliers who are unverified or inactive are still visible but carry warning labels — so Buyers can make informed decisions.
Verified and high-rated suppliers are prioritized in AI Matching and search results, ensuring quality visibility for serious trade partners.

g. How can I improve my success rate when sending inquiries?

Always check the supplier’s status before sending.
Focus on Verified and Active Suppliers for better response quality.
Write a clear, detailed inquiry with product specifications and quantity.
Be responsive — timely communication increases your Buyer credibility score and helps Freshdi’s AI recommend better matches next time.